Contact us
Found a bug, stuck on a level, or a purchase didn't arrive? Email support@gachaking.gg and tell us your device, your level number and what happened. We usually reply within 2 business days.
Frequently asked questions
How do I play?
Tap a marina to send its boats out: the front pair and every pair of the same color right behind it head into the river. Each pair sails to a marina that already has its color at the front (the fullest one first). If there isn't one, it takes the nearest empty marina. Fill a marina with 8 boats of one color to close its gate. Gate every color to win, but don't let the river overflow!
I lost my progress. Can I get it back?
Your progress is saved on your device. If you uninstall the game, clear its data or switch phones, it's reset, unless your phone restores it from a backup (your Google account backup on Android, or an iCloud or computer backup on iPhone). Progress isn't shared between devices, so a phone and a PC each keep their own.
How do purchases work?
Purchases are optional and use real money. Google Play handles the payment through your Google account, and Google emails you a receipt with an order number. We never see your payment details.
I bought something but didn't get it.
Make sure you're online, then switch to another app and back, or close and reopen the game while you're not in a level, so it can check your purchases with Google Play. If it's still missing, email support@gachaking.gg with the order number from your Google Play receipt (it starts with GPA.).
Do my purchases come back if I reinstall?
Coins, lives, power-ups and the other items you buy become part of your progress, so they come back when your progress does, for example from your phone's backup. If something you paid for is missing after a reinstall, email us with your order number and we'll help.
How do I get a refund?
Google Play handles refunds. Open Google Play, tap your profile picture, then Payments & subscriptions → Budget & history, pick the purchase and request a refund. You can also follow Google Play's refund steps.
Does the game have ads?
No. Harbor Rush currently has no ads.
How do lives work?
You have up to 5 lives, or 8 while you have Harbor Pass VIP. From level 16 on, giving up, leaving or restarting a level costs one life. Lives refill one every 20 minutes. You can also refill them with coins. Harbor Pass rewards, Unlimited Lives packs and some bundles give unlimited lives for a while.
What if I close the game in the middle of a level?
It counts as giving up. Once you've made a move or used a power-up, the level counts as a loss if the game closes before you win, whether you close it or your device closes it in the background. Your win streak goes back to zero, and so do your wins in a row on the Streak Path. From level 16 on, you also lose one life, unless unlimited lives were running. Closing the game before your first move or power-up costs nothing.
What is the Harbor Pass?
The Harbor Pass runs in 30-day seasons. Winning levels earns shells, which move you up the pass and unlock rewards like coins, power-ups and unlimited lives. Everyone gets the free rewards. Harbor Pass VIP (a one-time purchase for each season, 9.99 USD in the US) adds bigger rewards at every step and raises your lives limit to 8 for that season.
What data does the game collect?
None. Your progress stays on your device, and Google Play handles purchases. In the US, the game may ask Google Play for your age range; the answer never leaves the game. See our Privacy Policy for details.